Effective Date: 15 May, 2024

At Globo Market Hub, we understand that circumstances may arise where you need to cancel an order. Our cancellation policy is designed to provide you with flexibility while ensuring smooth order processing. Please review the following guidelines regarding order cancellations:

1. Eligibility: You may cancel an order under the following conditions:

   • The order has not yet been processed or shipped.
   • The cancellation request is made within 24 hours of placing the order.

2. Cancellation Process: To cancel an order, please follow these steps: a. Log in to your Globo Market Hub account. b. Navigate to your order history or recent orders. c. Select the order you wish to cancel and follow the prompts to initiate the cancellation request. d. Alternatively, you may contact our customer support team for assistance with canceling your order.

3. Refunds: If your order is eligible for cancellation and has not been processed or shipped, you will receive a full refund to your original method of payment. Refunds for canceled orders will be processed within 2 business days.

4. Non-Cancelable Orders: Some orders may not be eligible for cancellation, including:

   • Custom-made or personalized items that have already entered production.
   • Digital products or services that have been delivered or accessed.
   • Orders that have already been processed for shipping.

5. Contact Us: If you have any questions or need assistance with canceling an order, please contact our customer support team . We are here to help you with any concerns related to order cancellations or modifications.

Please note that Globo Market Hub reserves the right to refuse or limit order cancellations in cases of abuse or misuse of our cancellation policy. We may also update or modify this policy at any time without prior notice.